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1300 363 554 (AU) / 0800 550 065 (NZ)

ONLINE TERMS & CONDITIONS

VALIDITY, PRICES & GST
All prices stated in this website are in AUD. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in airfares or supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in  the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc.

DISCOVER MORE TRAVEL VOUCHERS
Discover More Travel Vouchers are offered on select products booked and or deposited or paid in full by the dates outlines in our brochures and on the website promotions. Your voucher can be redeemed against any additional Beyond Travel service as featured in our four Beyond Travel brochures and on the Beyond Travel website.  In addition, at our discretion, we may consider requests to extend redemption against other services not usually featured in our brochures or on the website, such as rail passes and air tickets in select destinations, please ask for details. Voucher amounts will vary by product, as outlined on the webpages and in the brochures,  single travellers generally receive 50% of the per couple voucher amount.  The 2018 vouchers expire 29 December 2018, additional services and any oustanding payments must be finalised by this date. Discover More Travel Vouchers have no cash value and no refunds will be issued for unused amounts, vouchers are not combinable with any other offer and are invalid if the tour or cruise for which they were issued is cancelled.

DEPOSITS & BALANCE DUE
To secure a booking, a 20% non-refundable deposit will be required for all services within 7 days of booking date.

Beyond Travel offers a two day “cooling off” period from date of deposit on the majority of services, with 100% of your deposit refundable within this period. The following exceptions apply due to restrictions from overseas suppliers: all cruise bookings, rail bookings, and bookings made within 30 days from date of service(s).

Final payment is due 90 days before the commencement of first travel service for all Private Train Journeys and Cruises. For all other tours and services, final payment is required 60 days before the commencement of your travel arrangements.

PAYMENT
Payments may be made by cheque, direct deposit or credit card: Visa, Mastercard. A merchant fee of 1.5% for Visa and Mastercard is added on.

For direct deposits, please transfer payment to the following bank accounts and fax the transaction record, along with your booking reference number, to +61 2 9080 0499, or email to info@beyondtravel.com.au:

Australia CBA – Clarence & King Street Branch, Sydney
BSB: 062-032 Account: 1016 8338
Account Name: Beyond Travel Group Pty Ltd Client Account

New Zealand ANZ – 15 Mercari Way, Auckland
BSB: 010-277 Account: 0157342-00
Account Name: Beyond Travel Group Pty Ltd

SERVICE FEES, CANCELLATIONS & REFUNDS
Minimum booking fee may apply for bookings valued at less than $500.
Cancellations: prior to commencement of the cancelled service, the following penalties will apply, unless otherwise advised:

Private Train Journeys
91+ days           Loss of deposit*
90-60 days      50% fee
59-0 days         100% fee

River Cruises
91+ days            Loss of deposit*
90-61 days       40% fee
60-30 days       50% fee
29-15 days        80% fee
14-0 days          100% fee

Sea Cruises
61+ days            Loss of deposit*
60-31 days        50% fee
30-3 days          100% fee

All Other Tours
61+ days            Loss of deposit*
60-40 days       50% fee
39-20 days        75% fee
19–0 days         100% fee

Visa support documentation, and rail, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline or rail company.

Refunds: no refund is available for cancellations once travel arrangements have commenced or “no-shows” due to personal negligence or choice. Beyond Travel does not authorise any overseas supplier or hotel to promise refunds on our behalf. All claims for refunds or reimbursements must be received in writing within 3 weeks from the date the service was provided.

Special Itineraries: the territory we cover is vast, and we often receive requests for special itineraries requiring extensive research which may require a non-refundable service fee of $220 to cover time and communication costs. Should our quote be accepted, this fee will then be credited towards the cost of the tour or other services booked with Beyond Travel.

Above services and cancellation fees are inclusive of GST.

SPECIAL JOURNEY SOLO TRAVELLER CLUB
Our Solo Traveller Club is a Beyond Travel initiative designed to match solo travellers on our Special Journey tour series who are willing to share twin accommodation, saving on single supplements and offering an opportunity for companionship whilst travelling. Only travellers of the same gender will be matched and there are no guarantees that a match will be possible; if we are unable to find a match, single supplements will apply. To join, please complete the registration form available from the website. Special booking and payment conditions apply. Detailed conditions are outlined on the registration, and submission of the form is deemed consent to these terms.

TOUR CANCELLATION
Beyond Travel and its principles reserve the right to cancel any tour up to 4 weeks before departure. Should it be necessary to cancel a tour, alternative arrangements will be recommended, however if a suitable substitution is not found, a full refund
will be offered. In the unlikely event that a »Guaranteed Departures« tour must be cancelled for reasons beyond the operator’s control, every passenger who has paid either a deposit or full payment will receive a credit of $200 per person if they transfer to another Guaranteed Departures tour.

TOUR CONDITIONS & SPECIAL REQUESTS
The services we provide are suitable for almost anyone and age is seldom an issue. An eagerness to be involved and a positive approach to travel will result in a satisfying and rewarding holiday. It is however your responsibility to ensure that you have a suitable level of fitness to undertake your chosen travel itinerary and you must inform Beyond Travel of any medical condition that may prevent your full participation. For the enjoyment and safety of our passengers, Beyond Travel and its principles reserve the right to substitute hotels and amend itineraries if necessary to do so. If a re-routing of a tour is required, Beyond Travel will cover any additional costs associated with those changes within the dates of the particular tour. Any other changes (e.g. airline changes) which result in additional hotel nights, meals or other services are the responsibility of the passenger. Beyond Travel should be advised at time of booking of any dietary requirements or special requests, such as bedding preferences, non-smoking rooms, etc. Whilst we can not guarantee, we will endeavour to honour these requests when possible.

DOCUMENTATION
Documentation is normally issued within 4 weeks of your departure from Australia or New Zealand. Please note that seat reservations on most rail sectors are generally not available until 45-60 days prior to date of travel.

PASSPORTS & VISAS
Australian and New Zealand citizens must hold a current passport which must be valid for at least six months after your departure. It is the responsibility of the individual to obtain the required visas prior to departure. Failure to do so which results in the need
to cancel travel arrangements will incur normal cancellation penalties.

INSURANCE
Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Ask your Beyond Travel
consultant for a choice of policies.

RESPONSIBILITY
Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the passengers in all matters of transportation, tour and cruise operations and other services. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or property, however caused or arising during any tour under its management, sponsorship or procurement. Travellers acknowledge that reasonable changes may be made, and it is the responsibility of the passengers to make sure that they are in possession of the proper travel documents. The issuance and acceptance of receipts, tickets, or vouchers shall be deemed consent to the above conditions.