COVID – 19 update
13 July 2020
To our fellow travellers, valued clients and our industry colleagues.
As we are sure you understand, the current situation around COVID-19 is unprecedented with a significant impact globally.
We are monitoring daily announcements including DFAT travel advisories and travel restrictions by foreign governments. The safety and wellbeing of our clients is our highest priority.
As of July 2020.
If you are booked to travel (depart) with us in July, August and September 2020.
We are offering cancelation options in line with the latest Australian and other government advice.
If we haven’t been in contact with you, we will be shortly, either directly or through your travel agent. Our first priority is assisting those who are due to depart in the next few weeks and to date have contacted the majority of clients affected on departures through until the end of August and many September bookings. We will be working through all remaining August and September bookings in order of departure date over the coming weeks.
In the meantime if you are concerned please email us at email@example.com and quote your booking reference number and departure date. We will prioritise your request and respond as quickly as we can.
Due to the nature of both the Australian and many foreign government advisories, cancellations for departures up until the end of September will be offered “Force Majeure” or “Cancellation by us” options.
If you are travelling with us from October 2020 onwards.
If you are concerned about your booking please email us at firstname.lastname@example.org and quote your booking reference number. As above, we will be prioritising requests by departure date in fairness to all our clients. Our intention is to offer various options for consideration for October departures as soon as possible.
The volume or requests and complexity of the situation are significant. Thousands of clients are affected, with services booked through hundreds of local suppliers and partners, extending over 35 countries from Iceland and Russia, to Croatia, Central Asia, Sri Lanka and India.
Please be assured our team are working as hard as possible to respond as quickly as possible. We sincerely thank you for your understanding and patience.
In addition to considering our clients safety, we are also considering the safety of our team, their families and the wider community. To that end we have implemented work from home rosters. The team will be responding to emails however this may cause some delay to requests by phone.
Therefore we kindly request you email us should you wish to cancel or amend your booking. Please email: email@example.com – and please quote your booking reference number.
Cancellation, amendment and general booking terms & conditions are listed below.
As per our obligations under Australian Consumer Law, these terms & conditions remain unchanged since publication in July 2019 for the 2020 season.
They include the cancelation by us or “Force Majeure” terms, and terms should you wish to cancel or amend your booking. Force Majeure terms include specific referneces to both Pandemic’s and government regulations.
In light of the current situation, wherever possible we are offering more flexible terms, with alternatives such as deferment of travel and credit notes. It is not always possible and we maybe subject to local supplier charges, contracted fees, and various costs imposed on us. Be assured that all requests are being carefully considered, with empathy, based on the individual circumstances, and the most up-to-date travel advice from both Australian and foreign governments, and our trusted local partners.
We fully understand these are stressful and uncertain times for everyone. We thank you in advance for your patience and your understanding as we work to find solutions for all our agents and clients.
For further information regarding the coronavirus, please visit the following websites and resources:
- Smartraveller (Australia)
- SafeTravel (New Zealand)
- Travel.State.Gov (USA)
- Official Government of Canada travel information
- World Health Organisation (WHO)
- WHO Travel Advice
ONLINE TERMS & CONDITIONS
These Booking Conditions set out the terms on which you contract with us. By placing a booking request, you acknowledge that you have read, understood and agree to be bound by these booking conditions.
“You” and “Your” means all persons named in the booking (including anyone who is added or substituted at a later date). “Beyond Travel”, “we”, “us” and “our” means Beyond Travel Group Pty Ltd trading as Beyond Travel.
Except where otherwise stated, these booking conditions only apply to travel arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “tour”, “services”, “booking”, “contract” or “arrangements” mean such travel arrangements unless otherwise stated.
VALIDITY, PRICES & GST
All prices stated on this website are in AUD. Prices are subject to change without notice in the event of fluctuations in exchange rates or increases in supplier costs outside the control of Beyond Travel. However, no surcharges will apply once final payment has been received. Most overseas products featured in the website are exempt from the Goods and Services Tax. However, due to legislation, GST is applicable on all domestic services provided, such as cancellations, amendments, visa processing, etc
DISCOVER MORE TRAVEL VOUCHERS
Bonus Discover More Travel Vouchers are a great way to add value to your holiday.
They are offered on select products (tours & cruises etc.) when you book and deposit and/or pay in full by the dates outlined in our brochures and on our website promotions. These dates and terms are also outlined on your quote or invoice. The value of the voucher varies by tour/product, as outlined on the webpages, in the brochures and on your quote or invoice.
**18 March COVID-19 update: Special conditions apply to SPECIAL CREDIT notes issued in relation to COVID-19 affected bookings. These will be outlined on your updated invoice.
Travel Voucher Validity:
Your voucher can be redeemed against ANY additional Beyond Travel service as featured in ANY of our SIX Beyond Travel brochures and on the FIVE Beyond Travel websites:
Redemption of the 2020 Discover More Travel Vouchers expire 29 December 2020.
All additional services and any outstanding payments must be finalised before your travel voucher expires. However your travel can be up to a year after the expiry date of your travel voucher. Remember you must book and confirm all services prior to the expiry of your travel voucher.
Discover More Travel Vouchers are not combinable with any other offer unless advised otherwise, and are invalid if the tour or cruise for which they were issued is cancelled.
Single Traveller Offers:
Single travellers generally receive 50% of the per couple voucher amount unless otherwise specified (we give you more when we can!).
Not Able To Use Your Travel Voucher?
No problem! You can transfer your travel voucher to your friends and family before the expiry date. To do this please email firstname.lastname@example.org, just quote your booking reference and ask to transfer your voucher. We just need to send a quick form for you to complete along with the additional terms to prevent any fraud or “double dipping”. Remember be sure to send any transfer request before your voucher expires as transfers are not possible after the travel voucher expiry date. Discover More Travel Vouchers have no cash value and no refunds will be issued for any unused amounts.
Cant find what you need?
We understand you might not be able to find a suitable additional service in our destinations – Just let us know, we welcome your questions and will be happy to consider extending redemption to other travel services or destinations not featured in our brochures or on our websites, such as: Additional hotels, stopovers in Asia and the Middle East and even air tickets in select destinations.
Be assured we will do our best to assist you, although redemption against services not featured on our websites or in our brochures is not guaranteed and may not always be possible. This service is at our discretion and offered on a request basis only.
All bookings are subject to our confirmation and are on request until a deposit is received. It is advised not to lock in other arrangements such as flights and hotels until this confirmation is received in writing from us.
DEPOSITS & BALANCE DUE
To secure a booking, a non-refundable deposit of 25% (Rail Journeys and Cruises), 20% (Iceland Services) or 10% (all other services) will be required within 7 days upon receipt of a confirmation invoice (unless otherwise specified at time of booking).
The final balance is due 60 days (unless otherwise specified) before the commencement of the first travel service. We are under no obligation to remind you of payments becoming due. If you not make your final payment by this deadline, we reserve the right to cancel your booking and cancellation fees (as specified below) will apply.
Payment may be made by:
- Direct deposit
- Money Transfer (Western Union)
- Credit Card (Fees apply – see below)
Credit card Fees:
Visa, MasterCard, American Express. A merchant fee of 1.6% will be charged for payments by MasterCard and Visa, and 1.8% for American Express. Credit card fees inclusive of GST.
Please transfer payment to the following bank accounts and scan or email the transaction record along with your booking reference number to email@example.com:
Australia CBA – Clarence & King Street Branch, Sydney
BSB: 062-032 Account: 1016 8338
Account Name: Beyond Travel Group Pty Ltd Client Account
New Zealand ANZ – 15 Mercari Way, Auckland
BSB: 010-277 Account: 0157342-00
Account Name: Beyond Travel Group Pty Ltd
Paymentgate (code: AARU)
Australia & New Zealand:
Enett (code: 200262) – Australia
Enett (code: 300478) – New Zealand
Details are outlines on your invoice.
AMENDMENTS BY YOU
We will endeavour to accommodate changes and additional requests. You acknowledge that changes and requests may not be possible to fulfil. If we are able to fulfil any changes or requests, you agree that a fee of $55 will be payable at the time we confirm the amendment.
Please note: major changes such as changing a ship or tour type, are considered cancellations – that is we must cancel the original service to re-book a new one. In these instances the usual cancellation charges will apply.
AMENDMENTS BY US
Every effort will be made to adhere to the published touring itinerary. We reserve the right to substitute hotels for hotels of a comparable standard.
Occasionally, circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these circumstances.
If you are entitled to any compensation at law for any changes or modifications in these circumstances, then you agree that any compensation you are entitled to will be reduced by the value of any
alternative services we provide that you accept. If because of these amendments additional hotel nights (outside of the included tour dates) or flights are required, then we will pass these costs on to you which you agree to pay.
Beyond Travel disclaims any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of any amendment or change to the tour itinerary.
CANCELLATION BY YOU
Once your booking has been confirmed, we will only accept cancellations in writing and the following charges will apply, unless otherwise advised:
61+ days Loss of deposit
60–46 days 50% fee
45–0 days 100% fee
61+ days Loss of deposit
60–55 days 50% fee
45–35 days 80% fee
34–0 days 100% fee
Private Rail Journeys
61+ days Loss of deposit
60–55 days 50% fee
45–35 days 80% fee
34–0 days 100% fee
All other services
61+ days Loss of deposit
60–46 days 50% fee
45–0 days 100% fee
Note that charges for visa support documentation and rail, coach and theatre tickets are non-refundable once issued or purchased. Airline tickets and rail passes which have been issued are subject to cancellation fees imposed by the airline or rail company. These cancellation charges will be passed on to you.
CANCELLATION BY US
Events outside our control: If a tour cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation facilities, or other acts of god, or any law, order, decree, rule or regulation of any government authority, or for any reason whether of a similar or dissimilar nature beyond the control of Beyond Travel (Force Majeure), our contract with you will terminate and there will be no claim for damages by either party against the other, provided that we will refund you any payments made by you that we have not expended (or legally committed to expend) minus an administrative fee of $200 per person. If we provide you with any alternative services or assistance where a tour is cancelled because of Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
Operational reasons: We may cancel a tour for reasons beyond Force Majeure at any time up to 4 weeks before the commencement of your scheduled travel arrangements. If we cancel a tour for operational reasons, we will endeavour to offer you alternative arrangements (and if the alternative arrangements are of lower value and you accept them, then we will refund you the difference). If we do not offer you any alternative arrangements, then we will refund you all amounts paid at the time of cancellation.
GUARANTEED CRUISES ON SMALL SHIPS BEING CONSTRUCTED FOR THE FOLLOWING SEASON – Where a cruise is offered on a vessel currently under construction for the following season it is the intention of Beyond Travel and the principal operators of those vessels to supply the cruise on the vessel as advertised. In the unlikely event that the cruise is cancelled due to issues surrounding the construction of the new vessel or otherwise out of the reasonable control of Beyond Travel, every passenger who has paid either a deposit or full payment will be offered a suitable alternative, and where this is not possible, Beyond Travel will refund the full amount of the fare received.
No liability for other costs: Beyond Travel will not be responsible for any other travel arrangements affected by, or any additional costs incurred as a result of our cancellation, including costs of airfares, visas or other expenses incurred by you as a result of our cancellation.
HOTEL, SHIP, AIR, RAIL & ITINERARY CHANGES
Beyond Travel and its principals will do everything possible to make sure your holiday goes according to plan; however, sometimes an unforeseen event occurs to cause changes to itinerary, hotel, rail or vessel on which case an alternative of similar standard will be arranged. Beyond Travel will notify you of these changes as soon as possible, but be under no further obligation.
Documentation is normally forwarded to you or your travel agent approximately 3-4 weeks before the commencement of your cruise. If you are departing Australia or New Zealand more than 4 weeks before joining your cruise, please advise Beyond Travel or your travel agent at the time of
PASSPORTS, VISA & VACINATIONS
Australian and New Zealand citizens must hold a current passport Important: Many countries require your passport is valid for 6-months from the date you arrive OR intend to depart that country, be sure to check your passport validity meets each countries requirements. It is the responsibility of the individual to obtain the required visas prior to departure and ensure they hold the required travel documents for each country visited. Failure to do so which results in the need to cancel travel arrangements will incur normal cancellation penalties. It is your sole
responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the tour. Any information provided by us is given in good faith and may not be relied upon as being accurate and does not constitute formal advice.
Beyond Travel do not take responsibility if you rely upon this information and fail to obtain your own independent advice.
Cancellation and refund conditions are strictly enforced; therefore, we recommend that you carry comprehensive travel insurance which covers
cancellation due to unforeseen circumstances or those beyond your control. Ask your Beyond Travel consultant for a choice of policies.
If you have a complaint about any aspect of the travel arrangements, you must immediately bring it to the attention of the tour leader or our local representative at the time to give us the opportunity to put things right. If you fail to do this, you agree that you waive the right to make a future claim against us in connection with the problem. If you notify the tour leader or our local representative of the problem and the problem is not solved to your satisfaction you must forward your complaint in writing to Beyond Travel no later than 28 days after completion of the tour at (otherwise you waive the right to make a claim against us in connection with the problem): firstname.lastname@example.org
Services supplied as agent
Beyond Travel Group Pty Ltd, trading as Beyond Travel, is an intermediary and acts only in the capacity of agent for the suppliers of transportation, tour and cruise operations and other services over whom we have no control. All receipts, tickets or vouchers are issued subject to the terms and conditions under which services are provided. To the fullest extent permitted by law, Beyond Travel assumes no responsibility for loss, injury, accident, delay, damage or irregularity that may be caused to person or
property in connection with the services supplied by third party suppliers.
Services supplied as principal
To the extent only that Beyond Travel is considered to be principally provides any services to you, then we will provide those services to you with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent) if they were carrying out the work we had asked them to do.
We will not be responsible if the loss, damage, claim or expense was caused by the acts or omissions of yourself, of any other third party not connected with the provision of those services.
Please note that if the services which gave rise to the claim complied with local laws and regulations, the services will be deemed to have been properly performed, even if this would not be considered the case in Australia.
General liability limitation
Australian Consumer Law and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and
warranties into consumer contracts (“Consumer Warranties”). These conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, Beyond Travel disclaims all warranties.
To the extent permitted by law, the maximum liability of Beyond Travel to you under these conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.
Errors and Omissions
Every effort is made to ensure the accuracy and currency of the information on our website, errors and omissions may occur. Beyond Travel disclaims all liability to any party for loss or damage resulting from such errors and omissions.
By making your booking request you acknowledge and agree that you have read, understood and agree to these Booking Conditions. These conditions cannot be varied, altered or waived by any servant, agent or representative of Beyond Travel or any other person providing services on the tour.
By making a booking request, you are deemed to have agreed and consented to all terms in these Booking Conditions and in any other documents provided to you by Beyond Travel or any other person who may have booked the tour on your behalf. If you book on behalf of another party, you represent and warrant to Beyond Travel that you are duly authorised to provide the agreement and consent the other party and you agree to indemnify Beyond Travel for any breach of warranty in this regard.
All monies paid by you to us will be the property of Beyond Travel and will be a debt due and payable to the relevant supplier (contingent on availing) once the services to which the money relates have been availed or the relevant booking cancelled (subject to cancellation fees). You agree and acknowledge that such monies will not be held by Beyond Travel on trust for or on behalf of you, and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
The contract between you and Beyond Travel is deemed to have been made in the State of New South Wales, Australia, and shall be governed by the laws of the State of New South Wales, Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in the State of New South Wales, Australia.
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed from these conditions without affecting the remaining provisions.
These Booking Conditions do not affect any rights you have as a consumer under Schedule 2 of the Competition and Consumer Act 2010 (Cth).